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Do you want to know how to add courses to Events?

          

You can add courses by clicking the Add Event button

       

Select the date that the course must be completed by

       

elect the course they need to take then click Add

       

The course will appear in their dashboard

For further help or support please contact us by emailing support@yourhippo.com or call 0161 871 7512

 

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Want to know how to create a Mandatory Report?

        Choose the Mandatory Report from the Reports section of the toolbarSelect the home or branch, then the courses and click Update Report to see your Mandatory ReportYou can view historical data to see differences from month to monthFor further help or support please contact us by emailing support@yourhippo.com or call 0161 871 7512 

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        When learners take one of our e-learning courses, the LMS automatically updates their Training RecordFor Face to Face and Virtual Courses, you can edit training records manuallyFrom the Navigation Bar choose Training Records then Search Records    Search for the User's name, then choose the record you want to update    You can edit the date of training or add some notesYou can also attach a file such as a certificateFor further help or support please contact us by emailing support@yourhippo.com or call 0161 871 7512

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This is how to mark a user as a leaverSearch your user's name, then click on it to open their details - and click Edit

Search your user's name, then click on it to open their details - and click Edit

Scroll down the page to see the tick box to mark them as a leaver

      

Once you have done this, you can add in a leaving date and reason for leaving, then click Update to save the changes

For further help or support please contact us by emailing support@yourhippo.com or call 0161 871 7512

 

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Do you want to know how to reset your password? Did you know you can do this yourself?

To access yourhippo.com you must enter this address " lms.yourhippo.com" into the URL bar of your browser.  This will bring you to the login page…..

     If you forget your password, you can reset it yourself straight awayClick on the Forgot Your Password linkType your email address in the box, then click SubmitYou will get an email sent to the email address registered with your accountYou should see the email in your inbox, however, it may get sent to your spam or junk folderChoose the Reset Password LinkType your email address into the boxType your new password in both the Password and Confirm Password boxes.  Then click SubmitClick LoginEnter your new password, then click LoginAnd your dashboard will appearFor further help or support please contact us by emailing support@yourhippo.com or call 0161 871 7512 

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The Management Tab will only be visible from the dashboard if you have been given the appropriate access.  This access would usually be given to managers, admins, regional managers etc.There are four widgets at the top of this page displaying compliance statistics for any home or branch that you have access to, and they are: Mandatory - These are the mandatory courses that CQC will be measuring your home's compliance.   Required - These are additional courses to "Mandatory" that, you as a business, will be measuring the home's compliance.   (Both Mandatory and Required courses are the driving force behind the LMS.  They dictate what a Learner sees in their Events.  They are managed by you with expiry periods and pass rates for each course).Combined - This is the combined percentage of Mandatory and Required courses.  Personal Development - These are additional courses that learners have decided to run off their own backs.  So these courses are neither Required or Mandatory and, therefore, are not automatically scheduled into a user's Events.  Personal Development is represented by a number which totals the number of courses ran by learners that do not form part of their Required or Mandatory Compliant subjects.  Below the 4 widgets is the breakdown of any branch or home you have access to.  If you are a manager, you will probably only have access to one home.  If you are a regional manager or you work at head office then you will see all the homes that you have been given access to.If you click a home, you will be presented with a breakdown of Roles.  The Roles are specific to your organisation and will probably be different to these examples.You can drill down to the Learners that belong to each Role, by clicking one of the Roles.On this example we are showing all the Learners that belong to the Role Carer.This image shows you the personal compliance statistics for each Learner.By clicking the Learner's name you can access their Events.  You can learn more about accessing a learner's Events by viewing this Article