Job Type Full Time
Location Preston, PR4
About Us
Your Hippo is an award-winning LMS and E-learning provider with over 250,000 registered users. We are seeking a dynamic and enthusiastic full-time Help Article Content Writer to join an established and fast-paced team.
Responsibilities
- As a Help Article Content Writer, you will work and communicate directly with other areas of the business within an office setting
- You will collaborate with customer support and development teams to gather the necessary information for each article
- You will research and write clear, concise, and accurate help articles, FAQs, and user guides to support our LMS platform
- You will translate complex technical information into user-friendly content
- Update and revise existing help articles to ensure accuracy and relevance
- Stay updated on the latest features and best practices in LMS usage
- Work to improve the robot on the online support chat
Essentials
- Excellent English writing skills
- Excellent editing and proofreading skills
- An ability to explain complex concepts in a simple way
- Strong technical ability
Would be great but not Essential
- Experience as a help article writer, technical writer, or similar role
- Some application development experience
- Bilingual