Help Article Content Writer

Job Type           Full Time

Location           Preston, PR4

About Us

Your Hippo is an award-winning LMS and E-learning provider with over 250,000 registered users. We are seeking a dynamic and enthusiastic full-time Help Article Content Writer to join an established and fast-paced team.


  • As a Help Article Content Writer, you will work and communicate directly with other areas of the business within an office setting
  • You will collaborate with customer support and development teams to gather the necessary information for each article
  • You will research and write clear, concise, and accurate help articles, FAQs, and user guides to support our LMS platform
  • You will translate complex technical information into user-friendly content
  • Update and revise existing help articles to ensure accuracy and relevance
  • Stay updated on the latest features and best practices in LMS usage
  • Work to improve the robot on the online support chat


  • Excellent English writing skills
  • Excellent editing and proofreading skills
  • An ability to explain complex concepts in a simple way
  • Strong technical ability

Would be great but not Essential

  • Experience as a help article writer, technical writer, or similar role
  • Some application development experience
  • Bilingual